Our Mission:
We believe that overall body health starts from the ground up, and our focus has always been on supporting and promoting foot and lower-body health. Our mission is simple:
- Provide over-the-counter products that help support the foot and lower-body, with the aim of preventing and alleviating foot and lower-body discomfort caused by common foot conditions and activities.
- Make quality foot health and foot comfort products available to as many people as possible all across the world.
- Make it straightforward to compare multiple similar products, and support making an informed decision when purchasing any product.
- Offer competitive pricing, quick delivery, and top-notch service on all products and orders.
- Make it easy to return or exchange any product that doesn’t meet needs or expectations.
Our History:
The Insole Store first started business in 2007. We wanted to make quality, over-the-counter shoe insoles available to as many people as possible and started our store with only the Spenco Rx and Spenco Total Support lines of insoles. Over the following few years, we brought on more top brands, such as PowerStep, Superfeet, New Balance, Sof Sole, and Orthaheel (now Vionic). By 2016, we had expanded our lineup to include more products than just insoles and more top brands to be able to offer a wider range of product options to meet our customers’ needs.
Today, we’re proud to continue to offer the widest selection of shoe insoles online. We’ve worked hard to ensure that our website and our operations continue to adapt to the changes in shopper expectations, and we hope to continue to grow and expand in the years to come to remain your preferred shop for all things for foot comfort. For more on our advantage, read about our advantages below.
Our Advantage:
The Insole Store advantage centers around providing a top-quality experience for you from start to finish.
- We offer the largest selection of brand-name, high-quality shoe insoles, shoe inserts, and foot health & foot comfort merchandise online. With a large selection of products to shop and choose from, we have something that meets your needs.
- We’ve designed our operations to improve both speed and accuracy. When you place any order before noon Eastern, Monday-Friday, we’ll ship your order the very same day. All other orders ship first-thing the following business day. Expect your order in a matter of days!
- Free and fast shipping. All domestic U.S. orders $25 and up ship free, always. And all orders receive the same level of quality service that you should expect from us.
- We provide better, more in-depth product information than our competitors. In addition to the details you'll find on the product packaging, we also classify products based on arch height, arch support rigidity, which foot conditions the product should help with, which activities the product is suitable for, and more.
- We have a real customer support team trained to support our products and services. When you contact us, you’re communicating with a real human being, not a bot. And that human being has been trained on our products to help answer any questions you might have, before or after making a purchase.
- We offer product recommendations. Making a decision – especially if comfort or pain relief are on the line – can be difficult with so many choices of products to choose from. That’s why we offer product recommendations to help. If the product details we provide don’t help you reach an easy decision, let us know and we’d be happy to assist!
- We are vetted and reviewed by real customers. We partner with trusted review partners to collect authentic reviews from real customers regarding their experience shopping with us. This means that you gain authentic insight into how we operate, that we gain insights into how we can improve, and that our partners prevent any fake reviews from being published.
- We take privacy and security very seriously. Our entire website is certified secure by unaffiliated third parties that continuously scan and monitor our website. Your personal data is securely stored, and we have never & will never sell or share any personal information with others. Additionally, we do not keep any full payment details on file to keep your payment information secure.
- We’re committed to producing educational content. We’ve had the opportunity to learn a lot about our products not only through our own internal training and from our brand partners, but also through thousands of conversations with our customers for over a decade. We aim to put our collected knowledge into educational content such as our Insole Guide and blog articles to help provide this information to you and others.