We are here to help you!
TheInsoleStore.com strives to provide unsurpassed customer service. Our philosophy is to focus on achieving 100% customer satisfaction and supplying quality products to our customers. Our vision is to become your number one source for top-quality shoe insoles, shoe inserts, orthotics, arch supports, and other footcare-related items. We realize we can only do that by making your shopping experience as easy and frustration-free as possible.
If you have questions about your order, need help remembering your account password, want more information on TheInsoleStore.com's policies, or have any other question or concern, we are here to assist you.
Click here to chat with our team
Our support team is available Monday-Friday from 9:00am to 5:00pm U.S. Eastern Time.
Please be aware that we will be closed on Christmas Eve, Christmas Day, New Years Eve, and New Years Day. Our Customer Support team will be unavailable on these dates, but we will respond to all received messages the very next available business day. Thank you!
Find answers to many FAQs or contact our team a different way:
- Visit our Help Desk for answers to frequently-asked questions and more.
- Send us a message using our Contact Form.
- Email us at help@theinsolestore.com.
For assistance placing an order, we are available 24/7/365 for assistance at (866)-858-1294.
For assistance choosing a product, we offer several great ways to get a product recommendation:
- Use our Perfect Insole Finder to get a personalized recommendation in just a few minutes.
- Check out our Insole Guide for an in-depth overview of the different types of insoles available, the various insole features you'll encounter, what makes certain insoles better than others for different needs, and how to make a decision about what insoles will work best for you.
- Contact our product specialists. Our product specialists currently operate from 9:00am-4:00pm Eastern Time, Monday-Friday, and can be best reached by live chat. We will be happy to work with you to find the best product to suit your needs.
For any other questions/concerns, you may contact us using your preferred contact method listed above. We will be happy to help you, and we appreciate your feedback.