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FAQs About The Insole Store

What products do you carry?

We carry primarily shoe insoles, of which we have close to 300 different styles to choose from. The insoles we carry are from trusted brands to ensure that we only provide quality insoles to our customers, and we carry a mix of arch support insoles, cushioned comfort insoles, and replacement shoe insoles.

In addition to insoles, we also carry shoe inserts such as metatarsal pads and ball-of-foot cushions, socks, foot sleeves and foot braces, and personal care items focused on foot health and comfort. Our aim is to be your go-to for complete foot comfort and foot health improvement.

The Insole Store is an authorized retail partner of every brand we carry. This means that our products come directly from the brand itself to ensure that we only carry genuine products backed up by all manufacturer and warranty guarantees.

As a first-time buyer, how do I know which insole to choose?

The first step is identifying why you're shopping for an insole. The most common reasons we hear are:

  1. To alleviate or prevent foot pain or a foot condition (such as plantar fasciitis).
  2. To provide more comfort and support for everyday wear and use.
  3. To provide more support and cushioning during athletic activities.
  4. To replace a worn-out pair of shoe insoles.

From there, we can narrow down the selection based on insole features such as amount of support provided, amount of cushioning, features such as metatarsal support, etc. Our Insole Guide explains this in more detail.

If you ever have any questions, please don't hesitate to let us know! We're always happy to help find a product to suit your needs!

If I place my order today, when will I receive it?

All orders placed before noon Eastern time, Monday-Friday, will ship the very same day that your order is placed, while orders placed after noon will ship the very next business day. Orders $25 and up will also receive free shipping.

Orders shipped via Standard shipping, including free shipping orders, are estimated to be delivered within 4-7 days from the date your order ships. Orders shipped via Expedited shipping are estimated to be delivered within 2-3 days.

Orders shipping outside the United States are expected to arrive within 7-14 days, depending on the destination country.

What customer support do you provide?

We have a dedicated customer support team available Monday-Friday from 9:00am until 5:00pm Eastern Time. Our team is knowledgeable about all of the products we carry and can assist with product questions and recommendations upon request. Our team can also help with any order, shipment, and return questions that you may have.

Will I be able to return an item if I don't like it?

Absolutely! We understand that insoles often require some "wear testing" to see how it works for you, and we offer a "Wear Test Guarantee" on most products for just this reason!

Products with a Wear Test Guarantee can be used and worn for at least 30 days and still be eligible for return. This way you can try out your purchase for a while and be sure that it works for you.

For products that do not have a Wear Test Guarantee, unless the product is a Clearance or Closeout item, we accept returns for all purchases for 60 days in unworn, unused condition.

How long have you been in business?

The Insole Store has been in business since 2007. Originally a Spenco retail partner carrying only Spenco insoles, we've expanded our product lineup over the years to include other major brands such as PowerStep, Superfeet, Birkenstock, and more.

Originally headquartered in Louisiana, we relocated to North Carolina in 2011. As of 2023, we've also expanded our shipping network to include warehouse locations in Missouri and Alabama to help expedite delivery times to our customers on the west coast, in the midwest, and in the southern U.S.


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