Thank you for shopping with us here at TheInsoleStore.com. As you may be aware, we've recently updated our website to create an even better shopping experience for you. If you'd like to read more about these changes, you can see our announcement here: Welcome to our new website!
As part of the launch of this new website, we do want to make you aware that if you are trying to log into an existing TheInsoleStore.com account that was created prior to August 24th, 2021, you'll need to create a new account first. You can find instructions on how to do this here: Creating a new account. Accounts created August 24th and later do not need to be re-created.
Once you have created your new account on our new website, any previous orders associated with the email address on your account will automatically show up in your order history within your account.
We apologize for any inconvenience and thank you for your understanding. Should you have any questions, please feel free to contact us. We're always happy to help.